Privacy Policy

Ora Immigration (“Ora,” “we,” “us,” or “our”) provides immigration consultancy services, including but not limited to European residency-by-investment programs, Caribbean citizenship-by-investment programs, and U.S. visa services. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, social media advertisements, WhatsApp communications, or contact us directly.

By submitting your information to us — including through a Facebook or Instagram lead form, WhatsApp message, website form, phone call, or email — you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly:

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Country of residence and nationality
  • Program of interest (e.g., Golden Visa, Citizenship by Investment, U.S. Visa)
  • Investment budget range or financial information you choose to share
  • Any additional information you provide during consultations, forms, or correspondence

Information collected automatically:

  • Device and browser information
  • IP address and general location
  • Pages visited and time spent on our website
  • Referral source (e.g., Facebook, Instagram, Google)

Information from third parties:

  • Data passed to us by Meta (Facebook/Instagram) when you submit a Lead Form ad
  • Data shared through WhatsApp Business messaging

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiry and provide consultation on immigration programs
  • Assess eligibility for residency or citizenship programs
  • Communicate with you via phone, email, or WhatsApp regarding your inquiry
  • Prepare and process applications on your behalf, where you engage our services
  • Improve our advertising, website, and service offerings
  • Comply with legal and regulatory obligations
  • Send you relevant updates about immigration programs, where you have consented to receive them

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

  • Government authorities and program administrators in Portugal, Malta, Spain, Caribbean nations, the United States, or other relevant jurisdictions, solely for the purpose of processing your application, where you have engaged our services
  • Service providers who support our operations (e.g., CRM providers, IT support, communication platforms such as WhatsApp Business), under confidentiality obligations
  • Meta Platforms, Inc. in connection with advertising and lead form functionality, subject to Meta’s own privacy policy
  • Legal or regulatory bodies, where required by law

We do not share your information with third parties for their own independent marketing purposes without your consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining records related to immigration applications, or as required by applicable law. If you do not proceed with our services, we may retain your inquiry details for a reasonable period to follow up or for legitimate business record-keeping, after which it will be deleted or anonymized.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent to marketing communications at any time
  • Object to certain uses of your information

To exercise any of these rights, contact us using the details in Section 8 below.

If you are located in the European Union or European Economic Area, you may also have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Communications via WhatsApp and Facebook

If you contact us via WhatsApp or submit an inquiry through a Facebook or Instagram Lead Form, your information is subject to this Privacy Policy as well as the respective privacy policies of Meta Platforms, Inc. and WhatsApp. We use these channels solely to communicate with you regarding your inquiry and, where applicable, our services.

You may opt out of further communications at any time by informing us directly.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Ora Immigration Email: [insert contact email] Phone / WhatsApp: [insert contact number] Address: [insert business address, UAE]

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised “Last updated” date.

This policy is intended to provide general transparency about our data practices and to meet the requirements of advertising platforms such as Meta. It is not a substitute for legal advice. We recommend having this document reviewed by a qualified legal professional familiar with UAE data protection law and any other jurisdictions relevant to your clients (e.g., GDPR for EU-related programs) before publishing.